My booking.com latest experience: booked big appartment for 4 people. Arrived to destination (Bristol, UK), and apartment already had guests inside. Tried contacting landlord, no reply. Called booking com, they offered acommodation 30km from the city centre, and its already 11pm, no way to get there. Had to pay our own hotels, and we never got money paid to booking.
One neighbor of that apartment said they often double book! Seems booking com doesn't care.
I recently had a hotel try to scam me through the official Booking.com messages. Knew my phone number (they also WhatsApp'd me), me booking dates and email address (got more attempts via email). Spoke at length with Booking.com and, despite using them virtually weekly for fifteen years, they did not give a crap and then stopped responding to my emails. All I wanted them to do is get the hotel to refund my booking about two weeks before the date as I no longer felt comfortable staying somewhere that would leak my details.
I will not use them again, just like I do not use Travelodge any more since they repeatedly double-booked my rooms. I feel like, eventually, I'm going to run out of brokers to use. Perhaps I just need to book direct with a handful of hotels.
This happens more often and especially late at night you really don't want shit like this, so indeed, I will not use booking.com. When I had this with other services, they just fixed it, at their expense, booking doesn't even fake that they care at all.
