Don't forget that a lot of the customer base for Mikrotik is in remote locations (ie: P2P connections in rural areas) or small ISPs.
Having the router in your office die on you (even during office hours) is a little different than all your customers call you the same day their only internet connection is gone.
I used to be a customer of a remote WISP, P2P in a rural area.
I can't speak for all WISP's, but we only had service about 12 hours a day, less if it was raining. Five minutes to reboot a router would have been invisible.
I used to contract with a WISP. I would regularly get calls to "reboot the router" from the owner. The "router" was a fiber switch at their CO. I would just do it when they asked. I wasn't a customer nor did I get paid enough to fix their network. Sorry if that was your connection. :)
