It really can’t be understated how important good UI+UX are when it comes to driving adoption of an IM app. Security/privacy is great but most people aren’t willing to use an app that’s heavy or has rough edges or is frustrating in any way.
Think of it this way: not everybody can wrap their heads around computer security and privacy on the internet, but almost everyone can tell when an app isn’t pleasant to use or has gaping holes in its feature set.
In short, if any E2EE messenger is going to come to dominate IM, its developers are going to invest just as much time and effort into its UI + UX as they do its encryption — you can’t ignore the former and wonder why the masses aren’t interested.
Think of it this way: not everybody can wrap their heads around computer security and privacy on the internet, but almost everyone can tell when an app isn’t pleasant to use or has gaping holes in its feature set.
In short, if any E2EE messenger is going to come to dominate IM, its developers are going to invest just as much time and effort into its UI + UX as they do its encryption — you can’t ignore the former and wonder why the masses aren’t interested.