This is a refreshing reminder. People seemed to be obsessed with creating new customer experiences based on phantom demand. This maybe worked 5-10 years ago but the regular 'customer' is inundated with new products to make their lives easier. With this, some great products get lost in the mix of masses of products that provide little value. I think the general public are getting exhausted from the sheer quantity of new things.
I get the point you're trying to make however instinct only gets people so far. Sometimes by sharing experiences with others who've done leads to fewer mistakes. I agree that if you only read and do nothing it's a wank.
